As a family business, we are extremely grateful for each of our customers. If for any reason your experience with us is not positive, we will do everything we can to make sure you are 100% satisfied with your purchase.
Parts of this exclusive clearance sale contain down fur which is stricktly organically sourced and Australian made.
Through careful sourcing, manufacturing and design processes, we strive to maintain a balance between affordability and durability, allowing individuals to express themselves through fashion without financial burden.
STILL UNSURE? WE HAVE THE ANSWER
When will my order be shipped?
After your payment is confirmed, we will immediately begin processing your order. It usually takes 1-3 business days to process and ship your order.
Once your order has shipped, you will receive a shipping confirmation email with your tracking number so you are always informed of the whereabouts of your order. Depending on your location, shipping may take 5-10 business days from the shipping date.
How can I track my order?
Once your order has been shipped, you will immediately receive a confirmation email with a link to your personal tracking information so that you are always informed of the whereabouts of your order.
What is your return policy?
We proudly offer a 14-day return guarantee. If you are not 100% satisfied with your purchase, you can easily return unused items within 14 days of receiving your item.
Refunds will be made to your original form of payment once your returned items have arrived at our warehouse. The customer bears the shipping costs and the associated costs for returning the items.
What if I have further questions?
We know that fashion is all about self-expression and feeling comfortable in your own skin. That's why we're here to help you find the perfect outfit that suits your style and personality.
Our dedicated customer service team is always happy to speak to you. Whether you need help choosing sizes, styling tips, or just want to say hello, we're here for you! So don't hesitate to contact us at help@nuova-melbourne.com